Vendor Resources and Payment Information
AJFC partners with rental, mortgage, and energy vendors to assist eligible households.
This page provides vendor requirements, forms, FAQs, and payment information.
For EFT enrollment, submit a signed EFT Request Form, W-9, and bank validation letter or voided check to apinvoices@ajfccaa.org.
AJFC will contact you within 10 business days after verifying completed documents. Report banking changes at least seven working days in advance.
Payments may take up to 45 days.
For payments not received within that timeframe or general questions, email info@ajfccaa.org.
FAQ and Forms
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Submit the following documents to apinvoices@ajfccaa.org:
Completed, signed, and dated AJFC Vendor Electronic Funds Transfer (EFT) Request Form.
Completed and signed W-9 form.
Bank letter validating the account information or a voided check
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No. Paper remittance notices will no longer be provided to EFT customers. Please keep your contact email current with AJFC Accounts Payable.
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To prevent payment interruptions or errors, notify AJFC Accounts Payable at apinvoices@ajfccaa.org of changes to your depository financial institution or other payment instructions at least seven (7) working days in advance.
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Yes, the W-9 Form should be filled out and returned along with the new vendor form to apinvoices@ajfccaa.org.
If payment is to be made to you directly, enter your information.
If the business is setup with EIN, bank account, etc. then the business name.
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Vendor payments can take up to 45 days (approximately six weeks) to arrive. If payment has not been received within 45 days, email info@ajfccaa.org with your business name, customer account reference, invoice date, and amount owed. Encourage clients to make payments when possible and request a payment extension from their vendor while awaiting assistance.
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No. Assistance depends on eligibility, complete documentation, and available funds. Contact AJFC to confirm the approval amount and payment status. Do not treat an appointment, application, or vendor form as payment authorization.
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Provide the statement on official company letterhead with the client’s name, property address, date, and itemized charges owed. AJFC also requests the account number, months owed, payments, credits, and remaining balance. Mortgage providers should include the loan number; leases apply to rentals.
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No. MDHS LIHEAP Rule 7.4 requires itemization of combined bills so only eligible gas and electric charges are paid. Non-energy charges are excluded. Electric and natural gas accounts with a credit balance should not be paid.
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Contact AJFC before assuming a payment has been approved or issued. Provide the business name, customer account reference, invoice date, amount in question, and any payment reference. AJFC will review its records and advise you of the next step.
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Notify AJFC promptly of delivery delays, price changes, account discrepancies, or an inability to fulfill an authorized delivery. Submit corrected documentation and coordinate the next step with AJFC.
Questions and completed forms: info@ajfccaa.org or your AJFC caseworker.
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EFT forms, W-9s, bank validation documents, and banking or payment instruction changes: apinvoices@ajfccaa.org.
Vendor payment not received within 45 days, general questions, and contact updates: info@ajfccaa.org.
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If you have additional question email apinvoices@ajfccaa.org.
If you have any questions regarding the process, email ythomas@ajfccaa.org.